Campap CIP -- From Chee Wah Corporation Berhad

CIP "Continuously Improvement Programme"
A self-managing team, which comprises of a small group of shop floor people either from the same or different work areas, is recognized for its excellence in managing process activities.

MOTO QUALITY

Sentiasa mempertingkatkan pengendalian sistem pengurusan kualiti demi mencapai kepuasan pelanggan.

POLISI QUALITY

Memenuhi keperluan pelanggan dan pemegang saham . Sentiasa mempertingkatkan keberkesanan sistem pengurusan kualiti . Memcapai kepuasan pelanggan . Memperkembangkan kesedaran jenama syarikat.

Wednesday, November 26, 2008

CIP @ Sunway Hotel

Key Notes
Product Knowledge, KPI & KRA
To as PSS as main reference documents
Brain storming
Group presentation - Export Rep, Domestic Sales Coordinator, PC, Planner
From General Manager, Mr.KhorWK
Customer satisfaction = Quality + DOT + Service = Company profit
Last Quote - Changing the face can change nothing, but Facing the change can change everything.

7 steps to success


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